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Privacy Policy

The business entity behind the website ywml.familija.net is a limited liability company “Familija d.o.o.” (hereinafter: the company). The services sold on the website ywml.familija.net are Enhancing Lip Serum. (hereinafter: the service).

This policy describes how, in what way and what data we collect and process on the website ywml.familija.net.

This Privacy Policy is fully compliant with the Law on the Protection of Personal Data of Bosnia and Herzegovina (“Official Gazette of BiH”, No. 49/2006, 76/2011 and 89/2011 – amended) and the General Data Protection Regulation of the European Union (General Data Protection Regulation EU 2016/679).

Content of the Privacy Policy
● What data do we collect?
● How do we collect data?
● How do we use and process data?
● How and where do we store your data?
● What are your rights under data protection?
● Which cookies do we collect?
● How do we use cookies?
● How do we manage cookies?
● Changes to this privacy policy
● How to contact us

What data do we collect?

The website ywml.familija.net collects the following data:

  • Personal data:
  • First and last name
  • Email address
  • Telephone number
  • Residential address
  • Static IP address (depending on the visitor)
  • Visitor-generated data
  • Answers to questions in surveys, questionnaires and other forms
  • Geographical data
  • Location data
  • Network and other technical data (through server logs)
  • Dynamic IP address
  • Browser type
  • Operating system type
  • Time and date of visit to the website
HOW DO WE COLLECT DATA?

Normal use of the website
You, as visitors to the website ywml.familija.net, can browse the website without providing us with your personal data. During your visit, we collect through server logs (the default process of the internet server) that contain the IP address (which, depending on the visitor and the internet provider service, can be static or dynamic), browser type (such as Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari), operating system type (such as Windows OS, Mac OS, Linux OS), time (duration) and date of visit to the website ywml.familija.net.

Collection of personal data
All collected data, especially personal data, is collected based on prior consent and on a voluntary basis. The ways in which we collect personal data:

When registering for the prenatal testing service, we collect the visitor’s name and surname, email address, telephone number, residential address and week of pregnancy

When filling out the contact form, we collect the visitor’s name and surname, email and contact telephone number;

If the visitor has a static IP address, we collect it through the server log.

Collection of user-generated data
All data generated by users, such as written comments, responses in various forms on the website ywml.familija.net, represent an expression of the will, opinion and knowledge possessed by the visitor, which we collect in order to obtain information about the service we provide.

Collection of data through third parties (other processors)
In order to improve the website and achieve a better user experience, the website ywml.familija.net uses the following applications and software, which collect the following data:

  • Monri Payments – Payment Service Provider (PSP) is an online payment gateway service that enables fast and easy payment by debit and credit cards at the web point of sale.
    Credit card payment security
    The confidentiality of data is protected and secured using SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encrypting data to prevent unauthorized access during their transmission.
    This enables secure information transfer and prevents unauthorized access to data during communication between the user’s computer and the WebPay service, and vice versa.
    The WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access.
    Monri Payment Gateway is certified according to the PCI DSS Level 1 security standard prescribed by Visa and MasterCard rules. The merchant does not store credit card numbers and the numbers are not available to unauthorized persons.
  • Google tools (Google Analytics, Google Ads)
  • Geographic location
  • Date and time of visit
  • Internet cookies
  • Browser type
  • Operating system type
  • Data on the use of Google services
  • Facebook Business (Facebook Pixel)
  • Data previously available through Facebook and Instagram social networks
  • Date and time of visit
  • Browser type
  • Operating system type
HOW WE USE AND PROCESS DATA

Typical use of the website
Data collected directly or through third parties during general use of the website is used to analyze trends and use of the website ywml.familija.net, as well as to improve the usability of the website website, and its further promotion with the aim of achieving better sales results and a better visitor experience. This data has nothing to do with personal data.
Personal data
The company uses and processes all personal data collected in accordance with this policy via the ywml.familija.net project website exclusively for the following purposes:

  • Sending confirmation of service application
  • Getting in touch to promote other project activities
  • Getting in touch to promote other projects and company activities

How do we transfer and store data?
Secure and encrypted transfer
The ywml.familija.net website uses exclusively the HTTPS (HTTP Secured) protocol for data transmission and transfer, with an installed SSL / TLS certificate that encrypts all data during transfer. Also, all data stored within the database is encrypted before being stored.

Data storage
The ywml.familija.net website uses the services of the web hosting provider “ContraTeam”. Within the scope of this service, a shared web server is used, which also houses the database of the website ywml.familija.net. The location of the web server is: Germany. The website ywml.familija.net will store data until the client completes the service and for a maximum of 10 years. After that period of time, all data will be deleted.

INTERNET COOKIES
What are internet cookies?

Internet cookies are text files that are stored on your computer to collect standard Internet logs and data about user behavior.
How do we use them?
When a visitor visits the website ywml.familija.net, we may automatically use the data collected in cookies from the visitor’s electronic device in order to provide a better and more customized display of our website.
What internet cookies do we use?

  • Functional (internet cookies that serve to recognize visitors and provide a better user experience, but do not identify visitors)
  • Marketing (internet cookies that serve to improve promotion and place personalized advertisements on the website)

How can you manage internet cookies?
To prohibit the acceptance of internet cookies, you need to set your internet browser to not accept internet cookies from this website or from all.

Data protection rights
The website ywml.familija.net provides the following rights to all visitors without exception in order to protect and protect their data:

  • Right to access: Visitors have the right to a copy of their personal data, free of charge.
  • Right to rectification: Visitors have the right to change or correct any personal data they consider to be inaccurate.
  • Right to erasure: Visitors have the right to have their personal data deleted, under certain conditions.
  • Right to object to processing: Visitors have the right to object to the processing of personal data or to delete part of the processing that relates to or includes their personal data.
  • Right to data portability: Visitors have the right to have the collected data transferred to other websites, companies and organisations or transferred directly to the visitor, under certain conditions.

Visitors can exercise all of the above rights by sending a request to info@familija.net, to which we, as the ywml.familija.net website, will respond within one month at the latest.

PRIVACY POLICIES OF OTHER LINKED WEBSITES

The ywml.familija.net website may contain links to other websites. This Privacy Policy applies exclusively to the ywml.familija.net website, therefore, if you are redirected to another website, you should read the privacy policies on that other website.

Changes to the Privacy Policy
The ywml.familija.net website reserves the right to change the Privacy Policy, therefore, when changing the Privacy Policy, we will update this page.
This privacy policy was last updated on 08/14/2025. year.

How to contact us?
If you have any questions regarding security and data protection or the Privacy Policy itself, you can contact us via the following contacts, and we will try to answer as soon as possible.
Email: info@familija.net
Phone: +38765154266

We undertake to protect the personal data of customers, in such a way that we only collect necessary, basic data about customers / users that are necessary for the fulfillment of our obligations; we inform customers about the way the collected data is used, we regularly give customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need this data to perform their work. All our employees and business partners are responsible for respecting the principles of privacy protection.